Welcome to Our Caring Home

The Pines is situated in the heart Criccieth with overlooking views of the castle and the bay. In the past it has been a shop and a hotel before becoming a small residential home over 25 years ago.Madog Nursing Home Limited T/a The Pines Care Home acquired the home in 2008 and completed a refurbishment of the old property. We also built a brand new wing adding a further 20 beds. We are currently registered for 38 individuals. We provide Residential & Nursing Dementia care

  • There are 38 single bedrooms with lift access to every room. All the bedrooms modern and well furnished
  • We encourage residents and their families to bring personal items and furniture with them
  • Food is freshly prepared daily by the cook and her team using fresh local produce and is available all day
  • Residents have a choice of eating in the dining room or taking their meal in their room
  • There are are two lounges, a dining room and beauty salon
  • Free wi-fi access is available through-out the home
  • We operate on high staffing levels to ensure we can meet the needs of the residents
  • There is a Manager and/or Clinical lead and/or Registered Nurse on the premises 24/7
  • We carry out a thorough recruitment process to ensure all our staff are knowledgeable, competent and caring
  • All staff receive regular supervisions and appraisals from the Manager, Nursing Manager or a senior member of staff.
  • All relevant staff have received or are scheduled to receive dementia awareness training. Many of the staff are local and many are fluent in both Welsh and English

Visitors are welcome at the home at all times. Gwen or the nurse in charge is available to discuss any concerns or queries you may have. We actively support visiting as contact with friends and family plays an important part in our residents well-being.

Admission

Admission to the Home will be mainly on a planned basis. Following a referral the Nursing Manager, Clinical Lead or the Manager will visit potential residents to carry out an assessment to determine their suitability for admission to the Home.

The potential resident along with their relatives will be invited to visit the Home so they can discuss their expectations of the care offered.

Emergency admissions will only be accepted if we are aware of the circumstances surrounding the request for admission and that the Home can meet their needs.

If the potential resident currently lives locally they can remain with their current GP or they will be able to register with the local health centre.

Person Centred Care

A risk assessment will also be carried out to identify any potential risks to the individual, staff or other residents. It is our aim to meet the individual’s physical, psychological and spiritual needs.

We aim to enhance the sense of well-being and fulfilment in an environment where individuals can enjoy support, comfort, safety & security. We will endeavour to gain as much information regarding the required care, from the individual, their relatives and from any other parties involved in the care using the ‘This is me’ template, prior to admission to the Home.

We will produce a person-centered care plan (PCCP). This care plan ensures that the residents care is bespoke to them as an individual. It will give quality of life, happiness and a sense of security in their dementia stage. It will provide the individual’s own preferences such as how they like to spend their day and dietary preferences. it will also highlight on areas where the person needs assistance.

Care plans will be reviewed every month or earlier if circumstances dictate. The Clinical Lead, nurses and care team will administer (where the resident is unable to do so for his/herself) and monitor any side effects of prescribed medication. Any concerns will be addressed with the individual’s G.P. / C.P.N.

A medication review will be carried out every 3 months/or as required.

Contacts

Gwen Maurice

The home manager is Gwen Maurice. Prior to joining the company Gwen was a chef owner of a hotel and has extensive knowledge of various dietary needs. Gwen has successfully fulfilled several management roles within the company over the last 6 years. Gwen holds level 2 in dementia awareness and NVQ 5 in Leadership & Management in H&S Care.


Andy Paynter

Andy Paynter (ACMA CGMA) is the Responsible Individual and has the overall responsibility for the company and the home. Andy is a qualified Management Accountant and has over worked in the care industry for over 12 years. Andy holds level 2 in dementia awareness.


Environment

A Bedroom at The Pines

The home provides accommodation for all activities of daily living and is furnished to a high standard.

There are two Lounges. The first is located on the ground floor of the existing building and with a Sea view. The other is the ‘Sun Lounge’ on the lower ground floor of the new extension looking onto the courtyard.

There is a quiet room on the ground floor of the new extension. We also use this as a sensory room.

The dining room is on the lower ground floor of the original building. This has been styled as a street side café with shop fronts.

The beauty salon on the ground floor of the original building provides an enjoyable experience our residents.

The bedrooms are located within the new extension on the four floors of the original building. Access to all floors is by way of stairs or lift.

Currently there are 38 single bedrooms, the majority with en-suite facilities. All the bedrooms are equipped with call bells. Televisions can be made available for individual’s bedrooms if requested. There are extra accessible toilets and bathrooms throughout the home. Telephone points are available in a majority of the rooms.

We encourage residents and their families to bring personal items and furniture with them. Any personal electrical equipment can be brought in after safety testing.

The Home has a pleasant court yard with access available to all residents. Smoking is not permitted in the home, but we offers designated and supervised smoking areas externally.

Laundry facilities are provided for personal clothing

Meals

Meals at The Pines

Food is freshly prepared daily by the cook using fresh local produce and available all day.

There are three main meal times when we aim to have most of the residents dining together, breakfast, lunch and supper.

Residents who are unable to join us in the dining room are given their meal in their room assisted by a health care assistant.

Staffing

Staffing at The Pines

We operate on high staffing levels to ensure we can meet the needs of the residents. There is a Registered Nurse on the premises 24/7.

The majority of the staff are local and many are fluent in both Welsh and English.

The manager is based in the reception area of the home. The Clinical Lead & Nursing Team are based in the nurse’s station on the lower ground floor of the new extension.

The Staff are selected through a very thorough interview process ensuring they have the right characteristics to provide excellent dementia care. All relevant staff receives training in dementia care and many have, or are working towards, relevant QCF qualifications. Training is undertaken periodically to refresh staff and ensure their skills are up-to-date.

All staff receive regular supervisions and appraisals.

Activities / Entertainment

Activites at The Pines

Our Activities Co-ordinator is Anna Pearson. Anna is also a Senior Carer.

The person- centered care plan is invaluable in providing activities specific to the individual service user’s needs.

The Home also provides facilities for group leisure activities. These include;-

TV, movies, radio and music.

Games, books and magazines.

Relaxation & activities in the garden (weather permitting).

Outings, beach walks, shopping, café for tea and cake, garden centre.

Fancy dress days.

Outside entertainers also perform at the Home from time to time.

We also aim to make every day needs such as meal times and bathing an ‘activity’ where the resident has personal one-to-one contact with a health care assistant.

All participation in any activity will be by resident’s choice.

Visiting

Visitors at The Pines

Visitors are welcome at the home at all times.

Gwen or the Nurse in Charge are available to discuss any concerns or queries you may have.

We actively support visiting as contact with friends and family plays an important part in the resident’s well-being.