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01766 522 615
  01766 522 467
01766 522 615   01766 522 467

High quality residential and nursing dementia care
for your loved ones at this beautiful location in North Wales.

The Pines is situated in the heart Criccieth with overlooking views of the castle and the bay. In the past it has been a shop and a hotel before becoming a small residential home over 25 years ago. The Pines Care Home was acquired in 2008 by its current owners who completed a refurbishment of the old property. We also built a brand new wing adding a further 20 beds. We are currently registered for 38 individuals. We provide Residential & Nursing Dementia care.

  • There are 38 single bedrooms with lift access to every room
  • All the bedrooms modern and well furnished
  • We encourage residents and their families to bring personal items and furniture with them
  • Food is freshly prepared daily by the cook and her team using fresh local produce and is available all day
  • Residents have a choice of eating in the dining room or taking their meal in their room
  • There are are two lounges, a dining room and beauty salon
  • Free wi-fi access is available through-out the home
  • We operate on high staffing levels to ensure we can meet the needs of the residents
  • There is a Manager and/or Clinical lead and/or Registered Nurse on the premises 24/7
  • We carry out a thorough recruitment process to ensure all our staff are knowledgeable, competent and caring
  • All staff receive regular supervisions and appraisals from the Manager, Nursing Manager or a senior member of staff
  • All relevant staff have received or are scheduled to receive dementia awareness training
  • Many of the staff are local and many are fluent in both Welsh and English


The philosophy of the home is to respect the residents needs and to help them regain their dignity and autonomy without compromising their individuality or independence.

We understand everyone is unique and through person-centred care we will ensure everyone living with us are happy and feel a sense of self-worth. We will bring quality and satisfaction to their daily life.

We will provide an environment that is safe and secure.

The right to choice, privacy, dignity, individuality and confidentiality is respected at all times. We will be responsive towards the ever changing needs of our residents. This will be delivered through strong leadership and professional, qualified, well trained, caring staff who embrace our philosophy.

  • The majority of staff are bi-lingual (Welsh/English)
  • Lift to all floors
  • Adapted bathrooms and toilets
  • Regular visits by chiropodist and hairdresser
  • A range of internal communal areas and well maintained grounds
  • Nurses are in attendance 24 hours a day.
  • Every Bedroom is furnished to a high standard with the option of a TV & telephone available.
  • An experienced chef prepares well balanced meals, including vegetarian

Person Centred Care

A risk assessment will also be carried out to identify any potential risks to the individual, staff or other residents. It is our aim to meet the individual’s physical, psychological and spiritual needs.

We aim to enhance the sense of well-being and fulfilment in an environment where individuals can enjoy support, comfort, safety & security. We will endeavour to gain as much information regarding the required care, from the individual, their relatives and from any other parties involved in the care using the ‘This is me’ template, prior to admission to the Home.

We will produce a person-centered care plan (PCCP). This care plan ensures that the residents care is bespoke to them as an individual. It will give quality of life, happiness and a sense of security in their dementia stage. It will provide the individual’s own preferences such as how they like to spend their day and dietary preferences. it will also highlight on areas where the person needs assistance.

Care plans will be reviewed every month or earlier if circumstances dictate. The Clinical Lead, nurses and care team will administer (where the resident is unable to do so for his/herself) and monitor any side effects of prescribed medication. Any concerns will be addressed with the individual’s G.P. / C.P.N.

A medication review will be carried out every 3 months/or as required.

About our Home


Admission to the Home will be mainly on a planned basis. Following a referral the Nursing Manager...


The home provides accommodation for all activities of daily living and is furnished to a high standard...


Food is freshly prepared daily by the cook using fresh local produce and available all day...


We operate on high staffing levels to ensure we can meet the needs of the residents...


The person- centered care plan is invaluable in providing activities specific to the individual service user’s needs...


Visitors are welcome at the home at all times...

Our Responsible Individuals

Gwen Maurice
Gwen Maurice
Home Manager

The home manager is Gwen Maurice. Prior to joining the company Gwen was a chef owner of a hotel and has extensive knowledge of various dietary needs. Gwen has successfully fulfilled several management roles within the company over the last 6 years. Gwen holds level 2 in dementia awareness and NVQ 5 in Leadership & Management in H&S Care.
01766 526615
Andy Paynter
Andy Paynter
Managing Director

Andy Paynter (ACMA CGMA) is the Responsible Individual and has the overall responsibility for the company and the home.
Andy is a qualified Management Accountant and has over worked in the care industry for over 12 years. Andy holds level 2 in dementia awareness.
07931 333 182


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